Refund policy

Our Return & Refund Policy

At Zavion Watches, we stand behind the quality of our timepieces. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window
You have 30 days from the date you receive your watch to request a return or exchange. 

2. Eligibility & Conditions
To qualify for a full refund, your item must meet the following criteria:
* The watch must be unworn, undamaged, and completely free of scratches or signs of wear.
* The original protective plastics/shrink wrap on the watch case and steel bracelet must remain intact and unremoved.
* The item must be returned in its original branded box with all included warranty cards, manuals, and sizing tools.

3. Return Process
To start a return, please contact our support team at info@zavionwatches.com with your order number. Once approved, we will provide you with the return shipping instructions. 

4. Return Shipping
Please note: A flat return shipping fee of $50 USD will be charged to the customer for all eligible returns.

5. Refunds
Once your return is received and inspected by our team, we will send you an email notification. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (typically within 3–7 business days depending on your bank).

6. Damaged or Defective Items
If your timepiece arrives damaged or has a mechanical defect right out of the box, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost to you.

Contact us at the following address to make a request:

Trade name: Zavion Watches

Phone number: +1 307 3939699

Email: info@zavionwatches.com

Physical address: Zavian Traders LLC, 30 North Gould Street, 44004, Sheridan WY 82801, United States